Return, Exchange & Refund Policy

We want you to be satisfied with your purchase. This policy explains how to contact us if a product arrives damaged, is defective, is incorrect, or does not match its advertised or agreed description.

Report a problem

Please contact us at [customer service email] or +91 9183836600 as soon as possible after delivery. Share your invoice or order number, a description of the issue and clear photos or videos where relevant. We may ask for reasonable information to assess the request.

Damaged, defective, incorrect or misdescribed products

We will review the issue and explain the available next steps. Depending on the circumstances and applicable requirements, this may include inspection, repair, replacement, exchange or refund. Your rights under applicable consumer law are not limited by this policy.

Change-of-mind requests

For requests unrelated to a product defect or delivery issue, our policy is: [state whether change-of-mind returns or exchanges are accepted, the request window, product condition requirements and any exclusions].

Refunds

If a refund is approved, it will be issued to [original payment method / other method] within [number] business days after approval. The time taken for the amount to appear may depend on your bank or payment provider. Any delivery or installation charges will be handled as required by applicable law and the circumstances of the request.

Order cancellations

To request cancellation, contact us as soon as possible with your order details. If an order has already been dispatched, delivered or installed, the available options may depend on the product and circumstances. Any cancellation charges, if applicable, will be disclosed before purchase and applied consistently with applicable law.